[Chinese]CoBIT Maturity Model

我们都曾经注意过也使用过各式各样的成熟度模型,以反映客户IT治理成熟水平、安全运营管理水平,甚至按需计算成熟水平。CoBIT中的成熟度模型如下所示,是很多大型咨询公司使用的成熟模型的基础。

它将IT控制水平分为6个级别,即:

0 不存在 Non-existent. Complete lack of any recognisable processes. The enterprise has not even recognised that there is an issue to be addressed.
1 初始级 Initial. There is evidence that the enterprise has recognised that the issues exist and need to be addressed. There are, however, no standardised processes; instead there are ad hoc approaches that tend to be applied on an individual or case-by-case basis. The overall approach to management is disorganised.
2 可重复级 Repeatable. Processes have developed to the stage where similar procedures are followed by different people undertaking the same task. There is no formal training or communication of standard procedures, and responsibility is left to the individual. There is a high degree of reliance on the knowledge of individuals and, therefore, errors are likely.
3 已定义级 Defined. Procedures have been standardised and documented, and communicated through training. It is, however, left to the individual to follow these processes, and it is unlikely that deviations will be detected. The procedures themselves are not sophisticated but are the formalisation of existing practices.
4 已管理级 Managed. It is possible to monitor and measure compliance with procedures and to take action where processes appear not to be working effectively. Processes are under constant improvement and provide good practice. Automation and tools are used in a limited or fragmented way.
5 已优化级 Optimised. Processes have been refined to a level of best practice, based on the results of continuous improvement and maturity modelling with other enterprises. IT is used in an integrated way to automate the workflow, providing tools to improve quality and effectiveness, making the enterprise quick to adapt.

SSE-CMM对于成熟度也有自己的定义,我想,咨询公司都可以参照这些成熟度来定义自己的成熟度评价方法,名称上可以参照上面的命名。

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