0 不存在 Non-existent. Complete lack of any recognisable processes. The enterprise has not even recognised that there is an issue to be addressed.
1 初始级 Initial. There is evidence that the enterprise has recognised that the issues exist and need to be addressed. There are, however, no standardised processes; instead there are ad hoc approaches that tend to be applied on an individual or case-by-case basis. The overall approach to management is disorganised.
2 可重复级 Repeatable. Processes have developed to the stage where similar procedures are followed by different people undertaking the same task. There is no formal training or communication of standard procedures, and responsibility is left to the individual. There is a high degree of reliance on the knowledge of individuals and, therefore, errors are likely. Read the rest of this entry »