A Typical O-Chart of Telecom Operators at China (Diagram)

The below is a diagram of a typical o-chart of telecom operators at China. After a series of BPR and ITSM programs,  the o-chart and internal processes are changed a lot against that of a few years ago. As you see, more and more telecom companies establish “response centers” to quicken the “customer” response. Here the “customer” includes internal and external ones.

Telecom O-Chart at China

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